Water Feature Supply

How To Shop Online:

With our user friendly interface and award winning shopping cart software, ordering online has never been easier. View tax, shipping calculations and totals before you checkout. If there is a discrepancy, please call us immediately.

˜ Click the BUY button to purchase a product. The product will be automatically added to your basket.

˜ You may view your basket contents by clicking the Basket Contents button. You may add or delete products from your basket at any time. When you have finished shopping, click the Checkout button.

If you are still hesitant ordering online, please call us 858-876-7261

Free Shipping:

To keep you as a valued customer we here at WFS have always believed that you should not pay more to have a water fountain shipped to your door. Therefore, all fountains will be shipped for free, when the address is located within the contiguous states.(Free shipping does not apply to fountains or other products that must be shipped by truck) Free shipping will also be provided on all other products when purchasing $100 or more. Shipments to Alaska, Hawaii or any other destination outside of the US require additional shipping charges. Due to the increased volume of customers we have expanded our number of customer service agents to meet your individual needs. In the event of a miscalculation of shipping charges on the internet call us directly. Tax is charged on all orders shipped within California. If you have any questions or would like to order please call 858-876-7261. Our commitment to quality and value will keep you shopping with WFS for years to come.

Shipping Times:

Shipping times vary dependent upon the fountain(s) or product(s) ordered. Generally, your order will be shipped the following day. A representative will contact you regarding the lead time. Next Day Air, 2nd Day Air, or 3 Day Select require an additional charge.

Money Back Guarantee:

Water Feature Supply guarantees all products to be free from defects. All products are made from natural stones and rocks created by nature. The colors, texture, marbling, and river stones are all different and unique. Mild scratches, swirls, etc. are also normal on metal. Differences in these are common, however we do guarantee that you will enjoy the quality, appearance, and attention to detail of your water fountain. We only sell hand crafted high quality products that are truly one of a kind.The money back guarantee applies only to damaged product or product found to be inferior that can not be repaired or replaced. (Does not apply to custom fountains) A determination of what constitutes as damaged or inferior must be made prior to either repairing, replacing or refunding.

Returns will not be accepted without a valid RMA# (Return Merchandise Authorization Number) The shipping must be paid by the consumer and additionally insured for the full purchase price. Important: Any return must be shipped back in its original packaging/crate. Therefore, please retain all original packaging materials, crates, boxes.

Returns Due To Damage/Defect:

If your new fountain or other product is damaged in any way immediately contact WFS within 2 days of receipt and one of our representatives will assist you. Please note any damages on the bill of laiding or delivery receipt. Do not sign waybill until you have inspected the merchanise. Signing waybill releases the trucking company of liability if in fact there is damage. If you are unable to inspect product at the time of delivery, you may accept product without signing waybill. You have 3 days to inspect product, sign waybill and fax to trucking company. If it all possible, take digital images of any damage to crate or product and email to us at rmas@earthinspiredproducts.com. Any damaged products will be assesed and replaced at no cost to you. . Important: Any return must be shipped back in its original packaging/crate. Therefore, please retain all original packaging materials, crates, boxes. WFS is not responsible for lost, stolen, or damaged items once they have reached their shipping destination and have been comfirmed.

Meet or Beat Price Guarantee:

Water Feature Supply strives to offer only the finest quality products, at the lowest possible price. If at any time you find the same product at a lower price, WFS will beat that price by at least 5%. Simply, call us toll free at 858-876-7261 and refer us to the competitors website. Our "Meet or Beat" price guarantee excludes discontinued, returned, damaged or closeout items.

Custom Engraving & Quantity Orders:

Water Feature Supply specialize in customizing your fountains. We currently have various corporate accounts that utilize our elegant monogramed fountains as corporate gifts and giveaways. WFS caters to bulk orders and custom monograms to fit your personal and corporate needs. Our ability to deliver beautiful, high quality fountains in large quantities is one of our companies priorities. Please do not hesitate to contact one of our sales representatives to discuss pricing and availability. WFS employs only highly trained, service oriented employees to cater to your corporate needs. We will do everything in our power to provide you with the highest quality products at a competitive price. Due to the changing price of natural stones and slate our prices are subject to change with out notice. Any price changes will be discussed at the time of ordering.

Your Security & Privacy:

Water Feature Supply strongly supports the need for better fraud protection on the internet. Our web site has been designed with this fundamental principle and is run entirely on a secured server. At no time will your credit card number or name be in jeopardy of being revealed to any outside source. WFS looks forward to serving your needs. We continue working to keep your personal security a number one priority.

Shop securely online or call 858-876-72614-8761 to speak to a representative.
Hours are Mon.- Fri. 9am to 5pm. PST.

Warranties:

Fountains feature a limited 3 year warranty on parts and a one year manufactures warranty on pumps.

Specials:

WFS is continuously striving to introduce the relaxing, healing aspects of these products. Specials will be offered periodically for a limited time.

Feng Shui:

Feng Shui is an ancient philosophy from the far east. Its approach is building in popularity as more and more people look to relaxation as a form of preventative health care. The Chinese people have lived this philosophy for thousands of years and have one of the highest longevity rates of any people on the planet. Utilizing water and natural earth products to open the mind and body to soothing sounds and enjoyable sights is Feng Shui. We firmly believe in the healing, relaxing sound and vibration of moving water. Studies have been performed on patients with high blood pressure, anxiety, and dangerous stress levels proving the benefits of relaxation. Feng Shui is the greatest gift anyone could give another person. Imagine being able to give a beautiful art piece and actually enhance a person's health. This philosophy is our main motivation at WFS. Give a true gift of beauty and function to yourself or someone you care for. You will not regret it.

Customer Service:

Call: 858-876-7261
Email: sales@waterfeaturesupply.com

Store Policies
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