Water Feature Supply Store Policies Page
How to Shop at Water Feature Supply
Our website is designed to be incredibly user friendly with a customized shopping cart from Miva Merchant, you can be secure when you shop with Water Feature Supply. Our store is easy to browse and labeled clearly so that you can find exaclty what you are looking for. Below is a brief guide on how to use the store and our store policies.
Click the Add to Basket button to add any water fountains to your basket. Many water features sold on the site come with a variety of options so be sure to select the exact fountain you are interested in. Be sure to select all options including sizing, finishes, and fountain face choices.
You can add a product and continue shopping, if you are interested in purchasing more than one fountain. You can always view the contents of your basket, making any necessary changes as neeed. We understand that ordering online can be a difficult task that is why we have made the process as simple as possible.
However, if you are still hesitant ordering online, please call us 858-876-7261
We believe in keeping the costs down for our customers so at Water Feature Supply we offer free shipping on all orders in the Continental US. If you order any product you will not be charged shipping, we will cover it for so that you can enjoy your interior water feature for even less. If you are outside the US or in Canada do not worry we offer the lowest priced shipping in the industry and will do whatever it takes to get you your new water wall. If you have questions regarding shipping, please call us anytime at (858) 876-7261 and one of our fountain technicians will gladly assist you.
Shipping times vary depending upon location of the delivery, day of order, and stock levels of fountain items. Generally an in stock water feature will ship 4-7 days from the time the order is place, but in some cases, as quickly as 2 days. Each fountain is tested and run before shipment to ensure that it is functioning properly and will work perfectly when it arrives. It is then crated and lift gate freighted to your destination.
Quality Assurance Guarantee
Water Feature Supply guarantees all fountains to be free from defects. All water features are made from natural stones and other earthy material. Each stone weather it be a marble water fountain or a hanging slate water feature the materials will be the highest quality available. If you are not completely satisfied with the look of your fountain when it arrives simply send it back, and you will get a full refund when the item is returned.
Returns will not be accepted without a valid RMA# (Return Merchandise Authorization Number) The shipping must be paid by the consumer and additionally insured for the full purchase price. Important: Any return must be shipped back in its original packaging/crate. Therefore, please retain all original packaging materials, crates, boxes.
Returns due to damage/defect:
If for any reason your fountain arrives and is defective or otherwise unacceptable ina any way, please contact Water Feature Supply immediately. You must return the package in its original crate so please be careful not to remove any of the pieces. Sometimes during the freighting process unexpected accidents do occur so please return the damage water fountain and we will send you a refund or issue you a new, perfet water wall. If you have any issues with a recently purchased water feature please call us at (858) 876-7261 and a water fountain specialist will assist you immediately.
Match and Beat Price Guarantee:
Water Feature Supply strives to offer only the finest quality products, at the lowest possible price. If at any time you find the same product at a lower price, WFS will beat that price by at least 5%. Simply, call us toll free at 858-876-7261 and refer us to the competitors website.
Custom Fountain Engraving & Large Quantity Orders:
Water Feature Supply specializes in customizing water features and fountains, whether it be to an exact size or making your fountain with a custom logo, we are the experts at personalizing your fountains. We currently work with several corporations supplying large orders of water features for commercial buildings, restaurants, and hotels. We offer custom laser etched logos at the lowest price giving each fountain a unique look while highlighting the company emblem. WFS consists of a team of highly trained fountain specialists and engineers who have the knowledge and fountain expertise you deserve. We are always happy to help our customers choose the perfect water wall for their home, office, or business place. Call a water wall specialist now at (858) 876-7261 for dedicated customer service.
Your Security & Privacy is our Top Priority:
Water Feature Supply is run on a fully secure server and our site is backed by the most respected security names in the industry. BuySafe monitors our site daily and reports any suspicious activity immediately ensuring your purchase is safe with Water Feature Supply. If you ever have any concerns please call us immediately and we will do whatever it takes to get everything taken care of for you.
Shop securely online or call 858-876-7261 to speak to a fountain expert.
Hours are Mon.- Sun. 9am to 6pm. PST.
Depending upon the make and model of your interior water feautre your fountain warranty may vary.
Store Customer Service